Customer Reviews
suzi wickstrom
04:39 02 Apr 26
I recently took my car in due to a sudden issue with the ABS system. Brian was great to work with! The issue was quickly diagnosed along with other minor issues identified. I really appreciated how efficiently they got me in and took care of everything. I was very happy with the service!
Doug White
16:49 27 Mar 26
GR Lau
20:38 16 Mar 26
My Jeep was in for repair. Thank you Bryan for not giving up and ensuring the parts were gathered.
lisa ellison
16:31 11 Mar 26
Scammed. Took my car somewhere reputable for a second opinion and said they didn't see anything that indicate the issue they saw. After spending 1500 they tried pushing a 2300 fix that was unnecessary and didn't even wdress the issue that i initially went in for. Funny enough after I had a male friend go in, the bill dropped by almost half and turned out it wasnt even necessary fix. Get a second opinion if you plan on coming here and get a hearty bill
joel meier
21:57 07 Mar 26
Brian was great to work with. Communicated what he felt the issue was with our Diesel and was able to fix the problem in a very reasonable amount of time and price compared to other auto repair facility we have been to. Highly recommend!
Lindsay King
16:57 22 Feb 26
Marisa
03:55 20 Feb 26
I came in for three issues. Engine started to putter, lights turning off, and tire pressure light stays on. Before they even touch my vehicle Bryan has me sign a paper. I thought this was authorization to work on the vehicle only, I didn’t know he put a price on it on the bottom right corner. After all he didn’t mention anything to do with price, just asked me to sign. I leave at 9am. Bryan calls me at 2pm or so and says it will be over $5000. The quote is attached for your viewing pleasure. They tried to charge me $628 just for looking at my vehicle. Bryan lowered it to $420 and acted like he did me a favor for that. (Because of the sign document mentioned before hand. He proceeded to tell me it was my fault for not double checking what I was signing.) I feel taken advantage of. My car putters even more than it did before they touched it now, so I paid these people to break my car. Scam artists.
Alan Miles
20:56 10 Jan 26
The team at Silverdale Autoworks was great! In the past, I always took my Mercedes E 350 to the dealership for service and repair — which is at least a two-hour round trip for me — and was reluctant to try an independent shop, even one that claimed to be able to service European cars. I decided to try having my 50,000-mile transmission service performed at Silverdale Autoworks instead of at the dealership. I was not disappointed. Bryan was friendly and helpful in explaining the service. My car was clean and ready for pickup sooner than I thought it would be. Now that I know that there is such a great local option for vehicle service and repair, I plan to return for all my future car service needs.
Paul Klahr
16:53 25 Dec 25
The team at Silverdale Autoworks is always courteous, very professional and they keep me well informed while my vehicle was in for exhaust manifold replacement. Outstanding work on a difficult job, looks like new from the assembly plant! Trucks runs fantastic!! Worth every penny. Highly recommend!!!
Jacob Eaves
19:29 15 Dec 25
I came here for a routine oil change based on the glowing reviews of this place. I feel compelled to leave a review because my decision to come here was based on all the positive reviews. The oil change was fine, and a good deal for my VW.
However, I was notified during the routine inspection that a horrible sound was coming from the differential that “sounded like a helicopter” and the employee acted shocked that I had never heard any weird sounds while driving. I asked him to show me what he meant.
While it was on the lift, they put in drive for me to hear (I heard nothing that didn’t sound like a car running). The tune was then changed to “you hear the gears shredding right?” rather than “helicopter sound”. The car sounded like it was driving, nothing out of the ordinary in my humble opinion, and it definitely did not sound like gears were shredding or a helicopter sound in any way... Especially given I have had no drivability issues or alerts of any kind, or any strange noises even while driving, this was a frustrating and disappointing experience. And I still haven’t in the past few days since this appointment had any issues or heard any weird sounds, or any signs that there is an urgent issue whatsoever.
Today I was emailed a quote of more than $8000, which is absurd. If my car breaks down because of this “urgent issue” anytime soon I will update this review. But I highly doubt it given my experiences.
I won’t speculate on their intentions, but If this is a common practice here, to over dramatize any small sounds (if at all) and recommend full replacement of major, expensive parts, I felt compelled to urge people to do their own research or at least get a second opinion before forking over thousands of dollars to these people after recommended services. It may not be necessary.
However, I was notified during the routine inspection that a horrible sound was coming from the differential that “sounded like a helicopter” and the employee acted shocked that I had never heard any weird sounds while driving. I asked him to show me what he meant.
While it was on the lift, they put in drive for me to hear (I heard nothing that didn’t sound like a car running). The tune was then changed to “you hear the gears shredding right?” rather than “helicopter sound”. The car sounded like it was driving, nothing out of the ordinary in my humble opinion, and it definitely did not sound like gears were shredding or a helicopter sound in any way... Especially given I have had no drivability issues or alerts of any kind, or any strange noises even while driving, this was a frustrating and disappointing experience. And I still haven’t in the past few days since this appointment had any issues or heard any weird sounds, or any signs that there is an urgent issue whatsoever.
Today I was emailed a quote of more than $8000, which is absurd. If my car breaks down because of this “urgent issue” anytime soon I will update this review. But I highly doubt it given my experiences.
I won’t speculate on their intentions, but If this is a common practice here, to over dramatize any small sounds (if at all) and recommend full replacement of major, expensive parts, I felt compelled to urge people to do their own research or at least get a second opinion before forking over thousands of dollars to these people after recommended services. It may not be necessary.
2-Year/24,000-Mile Nationwide Warranty
We are one of the few auto repair shops in Silverdale, WA, that offers 2 Years 24,000 Miles Nationwide warranty on our services. This offers you the level of protection you need to navigate the road ahead with peace of mind.
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